Shipping & Returns

Shipping

We ship F.O.B. from our warehouse location, with the exception of factory drop shipments and via the carrier of our choice. All shipping and handling charges will be prepaid and added to the invoice. Items temporarily back-ordered are shipped immediately upon arrival in our warehouse.

Tracking Orders

Please call our Customer Service Department.

Damage/Shortage Claims

Buyer should inspect all orders/items for shipping damage or shortage. If damage has occurred, please note the damage on the delivery receipt and notify our customer service department immediately. All reports of damage must be reported within 5 working days or claim will be disallowed.

Catalog Prices

Due to market fluctuations, prices are subject to change without notice. Prices will be confirmed at the time of order.

Minimum Order

There are no minimum order requirements. Confirming Purchase Orders: Confirming purchase orders is not necessary. If you mail them, please clearly mark them “confirming” in order to avoid duplication.

Terms

Net 30 days to corporate accounts with established credit. Open account is available to qualified customers. We accept all major credit cards.

Sales Tax

We are required by law to add applicable sales tax to all orders. If you are tax exempt, please submit your tax exemption certificate.

Returns

Items must be returned within 15 working days of receipt. Please call, fax or write our customer service department for a Return Authorization Number and shipping instructions prior to return. Special order items, videos and custom imprinted products are nonreturnable unless there is a defect in quality or workmanship. Shipping charges should be prepaid unless otherwise arranged in advance. No COD’s accepted. All merchandise must be carefully packed and is subject to a restock charge. All product must be returned in saleable condition.

Limited Warranty

All products found in this catalog have been manufactured by other parties. These products may be warranted by their respective manufacturer against defects in workmanship and materials that arise during normal use. There may be a limited term to any of these manufacturers’ warranties, and these warranties may be invalidated by any misuse of the products. The manufacturers have provided all statistical information found in this catalog. These statistics are reproduced solely for the Buyer’s information and convenience. This catalog does not represent these statistics as being accurate. Determining the adequacy of any product for any intended purpose is the sole responsibility of the Buyer. In making that determination, the Buyer has not relied upon any warranty or representation made by our company. We do not recognize the authority of any agent, employee or representative of our company to bind us to any representation, affirmation of fact or warranty, expressed or implied. No warranty shall be created by any statement made in this catalog for the advertisement or promotion of any product. Our company makes no warranties of any kind. Any and all warranties, expressed or implied, including warranties of merchantability and fitness for a particular purpose, are hereby disclaimed by our company. Any claim for consequential or incidental damages arising out of or connected to the manufacture, sale, delivery or use of any product found in this catalog shall in event be our company’s liability. In all events, our liability shall be limited to and shall not exceed the purchase price paid for the products by the Buyer.

Ordering information

Phone: (303) 286-7135
Toll Free: (800) 748-2478
Fax: (303) 287-6175